Terms and Conditions

Please read our Terms of Use carefully before using our website. We are an online store that provides services for the sale of goods via the Internet. By using our website, you agree to our Terms of Use and Privacy Policy. We reserve the right to change these Terms at any time without prior notice. Please check this page periodically for changes. If you do not agree to our Terms of Use, please do not use our website.

1. Introduction

This User Agreement, the Terms of Use of the mobile application and all policies and additional terms posted on our sites, applications, tools and services (collectively, the "Services") set out the terms on which Qoo10ship offers you access and use of our Services. An overview of our policies can be found here. The terms of use of the mobile application, all policies and additional terms posted on our Services are included in this User Agreement. You agree to comply with all the terms of this User Agreement when accessing or using our Services. You are signing a contract with: Qoo10 Inc.,437 Orchard Road, Singapore 238878. In this User Agreement, this company can also be called "Qoo10ship.com ", "we" or "us". Please note that this User Agreement contains provisions governing how to resolve claims between you and us. It also contains an Arbitration Agreement that, with few exceptions, requires you to submit claims against us or our representatives to binding and final arbitration.

2. About Qoo10ship.com


Qoo10ship.com - It is a marketplace that allows users to offer, sell and buy goods and services in various geographical locations using various pricing formats.

3. Usage Qoo10ship.com


In connection with the use or access to our Services, you agree to comply with this User Agreement, our policies, our terms and all applicable laws, rules and regulations. Sellers must meet the minimum Qoo10 performance standards. Failure to comply with these standards may result in Qoo10 charging sellers additional fees or applying other restrictions to your seller account. If we believe that you are abusing Qoo10 and/or our Services in any way, we may, at our sole discretion and without limiting other means of enforcement, restrict, suspend or terminate your account and access to our Services, delay or delete posted content, remove a special provision related to your account, and take technical and/or legal steps to prevent your use of our Services. If we believe that you are violating our rules prohibiting offers to buy or sell outside Qoo10ship.com You may face a number of actions, including limiting your buying and selling privileges, restrictions on ads and account features, suspending your account, applying fees and reimbursing the costs of monitoring and enforcing the policy. We may cancel unconfirmed accounts or accounts that have not been used for a long time. In addition, we reserve the right to refuse, modify or terminate all or part of our Services to anyone for any reason at our discretion.

4. Application of the Policy


When there is a problem with a buyer or seller, we can take into account the user's history and specific circumstances when applying our policy. We can apply the policy more gently, trying to make the right choice for both buyers and sellers.

5. Fees and Taxes


We do not charge sellers for using our Services. If you are a seller, you are responsible for paying fees for all sales made using our Services, even if the terms of sale are clarified or payment is made outside Qoo10ship.com. You, as a seller, must have a payment method when using our sales services and pay all fees and applicable taxes related to the use of our Services before the payment date. If your payment method fails or your account is overdue, we may impose restrictions on your account. Qoo10ship.com or collection agencies may also report your account information to credit bureaus.

6. Terms of Placement


When placing an item for sale using our Services, you agree to the placement and sale policy Qoo10ship.com.

7. Terms of purchase


When buying/selling goods using our services, you agree to the Rules and Policies for Buyers, and that: Qoo10ship.com. He is not a party to the purchase and sale agreements between sellers and buyers and is not a traditional auctioneer. - You are responsible for reading the full product description before adding the product to your store. - You enter into a legally binding contract for the purchase of goods, when you buy the goods, you commit to buy the goods, your offer for the goods is accepted, you have a winning bid for the goods, or your bid for the goods is otherwise accepted, regardless of when the payment should be made or received. - For motor vehicles and real estate, the bid or offer initiates an optional transaction that represents a serious expression of the buyer's interest in buying the seller's goods and does not create a formal contract between the buyer and the seller. - We do not transfer the legal ownership of the goods from the seller to you. - The Singapore Code § 70A-2-401(2) and the Uniform Commercial Code § 2-401(2) apply to the transfer of ownership between the buyer and the seller, unless the buyer and the seller have agreed otherwise.

8. International purchase and sale


Given the nature of the global Qoo10 market, it is also shipped to buyers around the world. Many of our services are available internationally. We offer certain programs, tools and experiences on the site that are particularly interesting to international sellers and buyers, such as local currency conversion estimates and international shipping calculation tools. Sellers and buyers are responsible for complying with all laws and regulations applicable to the international sale, purchase and delivery of goods. If you buy an item on the website Qoo10ship.com other than your registration site, you are subject to the user agreement and the relevant policies of that other site Qoo10ship.com regarding this particular purchase, as specified in the international sales policy. For sellers, you agree that we may display your offer for sale on the site Qoo10ship.com different from the site where you placed your product for sale, based on your delivery settings. You can adjust these settings as specified in the international sales policy. If you place your products with the option of international delivery, the appearance of your offers on sites other than the placement site is not guaranteed. If you sell an item on the site Qoo10ship.com other than your registration or placement site, you are subject to the user agreement and the relevant policies, including customer protection programs, of this other site Qoo10ship.com regarding this particular sale, as specified in the international sales policy. You allow us to use automated tools to translate your content into Qoo10ship.com, including communication between participants, in whole or in part, into local languages where such translation solutions are available. We can provide you with tools that will allow you to translate content according to your request. The accuracy and accessibility of any translation is not guaranteed. One of the ways we make offers on Qoo10ship.com available to international buyers on Qoo10ship.com and on international websites Qoo10ship.com , is a Global Delivery program. For eligible items located in Singapore and purchased by an international buyer through the Global Shipping Program, you (as the seller) will simply ship the item to a parcel processing point located in Singapore after receiving payment notification from the buyer. Pitney Bowes Inc., a third-party global shipping provider, will oversee the handling, customs clearance and international shipment of the goods on behalf of your international buyer.

9. Content


When you provide content using our Services (directly or indirectly), you grant us non-exclusive, worldwide, permanent, irrevocable, royalty-free rights with the possibility of granting sublicenses to use all Intellectual Property rights that you have in this content, in connection with the provision, expansion and promotion of our Services, in any means mass media, known now or created in the future. To the maximum extent permitted by applicable law, you waive your right to exercise your Intellectual Property rights in this content against Qoo10ship.com, our legal successors, our sublicensees and their legal successors. You represent and warrant that you possess or otherwise control all necessary rights to provide such content and fulfill your obligations under this Agreement. Qoo10ship.com is not responsible for any content provided by you or any third party.

10. Notification of infringement of intellectual property rights


We respond to notices of alleged copyright infringement. The Qoo10 program works to ensure that the elements and content used on our Services do not infringe copyrights, trademarks or other intellectual property rights of third parties. If you believe that your intellectual property rights have been violated, please notify our team and we will investigate.

11. Delay and restriction of access to funds

To protect Qoo10ship.com from the risks associated with your actions as a seller, we may restrict access to your funds.

12. Permission to contact you

Call recording; Message content Analysis Qoo10 can contact you using automated or pre-recorded calls and text messages. We may also, without further notice or warning and at our discretion, monitor or record telephone conversations that you or someone on your behalf conducts with Qoo10ship.com or her agents. Qoo10's automated systems scan and analyze the contents of every message sent through its platform to identify and prevent fraudulent activity or violations. When using information about another user provided to you by Qoo10, you agree to use this information only for the purposes for which it is provided to you.

13. Additional conditions


Refunds and Cancellations for Sellers Sellers cannot create rules to automate replacements and refunds in certain circumstances. Qoo10ship.com or Qoo10 payment systems may bill sellers for payments and collect such payments as described in the Terms of Use of Payment Services. All cancellations of orders by the seller must comply with our cancellation policy.

14.Refund and cancellation for sellers

Sellers do not have the right to cancel an order. Sellers cannot request cancellation of an order for Qoo10ship.com in accordance with our cancellation policy.

15.Money Back Guarantee

Most of the sales are on Qoo10ship.com they go smoothly, but if there are problems with the purchase, it is covered by a money-back guarantee Qoo10.com Buyers can get their money back if the item has not arrived, is damaged or does not match the description. You agree to comply with the policy and allow us to make the final decision on any case of the Qoo10ship.com Money Back guarantee. If you (as a seller) decide to compensate the buyer or are obliged to compensate the buyer, or Qoo10ship.com Under the Qoo10 Money Back Guarantee, Qoo10ship.com or Qoo10 payment entities may invoice you for the refund amount or collect the refund amount from you as described in the Terms of Use of Payment Services. If we are unable to receive a refund from you, we may collect the remaining amounts through other collection mechanisms, including the involvement of collection agencies. We may suspend the Qoo10 Money Back guarantee in whole or in part without notice if we suspect abuse or interference with the proper operation of the policy.